FirstCare Global (“Company”, “we”, “our”, “us”) operates the website https://firstcareglobal.in/ (“Website”). We recognize the importance of safeguarding personal information and are committed to maintaining the confidentiality, integrity, and security of data shared with us. This Privacy Policy describes how information is collected, used, processed, stored, and disclosed when users access our Website, purchase products, or interact with our services.
By accessing or using the Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Scope and Applicability
This Privacy Policy applies to all visitors, customers, and users of the Website, including individuals who browse content, submit inquiries, place orders, or communicate with us through any available channel. This policy governs only information collected through the Website and does not apply to third-party platforms, websites, or services that may be linked or integrated.
Information Collection and Nature of Data
We collect information that is necessary to provide services, process orders, and ensure a secure and efficient user experience. Personal information may be collected directly from users at the time of placing an order, registering an account, contacting customer support, or subscribing to communications. This may include your name, contact details, billing and shipping address, and order-related information.
In addition to user-provided information, certain technical and usage-related data is automatically collected when you access the Website. This may include IP address, browser type, device information, operating system, pages visited, time spent on the Website, and referral sources. Such data is collected solely for analytical, operational, and security purposes.
Payment Information and Security
All online payments on the Website are processed through Razorpay, a third-party payment gateway. FirstCare Global does not store, process, or retain any sensitive financial information such as card numbers, CVV, UPI credentials, or banking details. Payment data is handled directly by Razorpay in accordance with applicable regulatory requirements, RBI guidelines, and industry-standard security protocols.
Users are encouraged to review Razorpay’s privacy and security policies separately to understand how payment data is managed.
Purpose of Information Usage
Information collected is used strictly for legitimate business purposes, including but not limited to processing and fulfilling orders, confirming transactions, arranging deliveries, responding to customer inquiries, providing service-related communications, improving Website performance, and ensuring compliance with legal and regulatory obligations. Data may also be used internally for auditing, analytics, fraud prevention, and risk management.
We do not use personal information for purposes that are incompatible with those stated in this policy without obtaining user consent where required.
Disclosure and Sharing of Information
Personal information may be shared with trusted third-party service providers strictly on a need-to-know basis. This includes payment processors such as Razorpay, logistics and courier partners associated with Shiprocket, technology service providers, and professional advisors where necessary. Information may also be disclosed if required under applicable laws, court orders, or regulatory directives.
FirstCare Global does not sell, rent, lease, or commercially exploit personal data.
Cookies and Website Technologies
The Website may use cookies and similar technologies to enhance functionality, remember preferences, analyze traffic, and improve overall user experience. Cookies do not provide access to personal data unless voluntarily shared. Users may choose to disable cookies through browser settings, though certain Website features may be affected.
Data Protection and Retention
We implement reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, or disclosure. While we strive to maintain high security standards, users acknowledge that no digital system can be entirely secure.
Personal data is retained only for as long as necessary to fulfill business, legal, and compliance requirements. Once data is no longer required, it is securely deleted or anonymized.
User Rights and Control
Users have the right to request access, correction, or deletion of their personal data, subject to applicable laws and legitimate business requirements. Requests may be submitted using the contact details provided below and will be addressed within a reasonable timeframe.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in business practices, legal requirements, or technological developments. Continued use of the Website after changes constitutes acceptance of the updated policy.
Contact Details
For any questions or concerns regarding this Privacy Policy, please contact:
- administration@firsttimeusgenerics.com
- +91 9579671946
- C-112, First Floor, TTC Industrial Area, MIDC Industrial Area, Pawne, Navi Mumbai, Maharashtra 400703.