Refund Policy

01. Return Conditions

Returns are accepted only in cases where products are delivered in a damaged, defective, or incorrect condition. Requests must be raised within 48 hours of delivery along with supporting evidence. Products must remain unused and in original packaging.

Certain products may be non-returnable due to hygiene, safety, or regulatory reasons, which will be clearly communicated on the product page.

02. Return Review and Approval

All return requests are subject to review and inspection. Approval is at the sole discretion of FirstCare Global based on the condition of the returned item.

03. Refund Processing

Approved refunds are processed through Razorpay to the original payment method. Processing timelines may vary depending on banks and payment providers and generally take 7–10 business days.

04. Cancellations

Orders may be cancelled prior to dispatch. Once shipped, cancellation requests may not be accepted.

05. Exclusions and Non-Refundable Scenarios

Refunds will not be issued for misuse, improper handling, delayed requests, or missing original packaging. Shipping charges, if any, are non-refundable unless otherwise stated.

06. Force Majeure

We shall not be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, strikes, regulatory actions, or logistical disruptions.

07. Dispute Resolution

Any disputes shall be governed by Indian laws and subject to the jurisdiction of Indian courts.